Terms of service
Overview
This website and store are operated by {{ shop_name }}. Throughout the site, the terms “we”, “us” and “our” refer to {{ shop_name }}. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”), including any additional terms and policies referenced herein. These Terms of Service apply to all users of the site, including browsers, customers, and merchants of content. Please read them carefully. If you do not agree to all the terms, you may not use the site or Service.
Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws of your jurisdiction (including copyright laws). A breach of any of the Terms will result in immediate termination of your Service.
Products and Live Animals
We sell live animals and plants as well as equipment and supplies. Live animals require appropriate care, housing, and acclimation; you are responsible for ensuring you can provide a suitable environment before purchase. Colors, sizes, and markings of live specimens vary naturally and images are representative only. Availability of any product is subject to change. We reserve the right to limit quantities, refuse any order, or discontinue any product at any time. Purchases of live animals are governed by our Refund Policy, including our Live Arrival Guarantee.
Pricing and Accuracy of Information
Prices are subject to change without notice. We are not responsible if information on this site is not accurate, complete, or current; it is provided for general information only. We reserve the right to correct errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
Orders and Payment
We reserve the right to refuse or cancel any order. You agree to provide current, complete, and accurate purchase and account information for all purchases. Payment is processed securely through Shopify and its payment partners; we do not store full payment card details.
Delivery and Pickup
Delivery and in-store pickup are governed by our Shipping Policy. Risk of loss for live animals passes to you upon acceptance at delivery or pickup, subject to the Live Arrival Guarantee.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Prohibited Uses
You are prohibited from using the site or its content for any unlawful purpose; to violate any regulations or laws; to infringe upon our or others’ intellectual property rights; to harass, abuse, or harm others; to submit false information; or to interfere with the security features of the Service.
Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. The Service and all products delivered to you are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind. In no case shall {{ shop_name }}, our directors, officers, employees, or suppliers be liable for any injury, loss, claim, or any indirect, incidental, or consequential damages of any kind arising from your use of any products or the Service, to the maximum extent permitted by applicable law.
Indemnification
You agree to indemnify and hold harmless {{ shop_name }} and our affiliates from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.
Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Arab Emirates and, where applicable, the Emirate of Dubai.
Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.
Contact
Questions about the Terms of Service should be sent to us at {{ email }}{% if phone != blank %} or {{ phone }}{% endif %}{% if address != blank %}, {{ address }}{% endif %}.